At Thedailylooks, operated by Axisora Ventures Private Limited, we are committed to providing a smooth and convenient shopping experience. In this document, “we,” “us,” and “our” refer to Axisora Ventures Private Limited, while “you,” “your,” and “user” refer to our valued customers. By purchasing through our website, you agree to the return and refund terms outlined below. If you need to return an order, the following conditions and procedures explain the process clearly. 

Eligibility for Returns 
 

• Items must remain unused, unwashed, and in their original condition, with all tags, labels, and packaging intact. 
• All tags, labels, boxes, and original packaging must be returned in their original condition. 
• Products that have been worn, washed, cleaned, altered, or modified in any way are not eligible for return. 
• Return requests must be submitted within 48 hours from the date of delivery. To begin the return process, please contact our customer service team within this period. 
• Items that do not meet the above requirements will not be accepted for return. 
   

How to Initiate a Return 

Step 1: Submit a Request 

Send your return request by email to aurorixsystemsprivatelimited@gmail.com, including your Order ID and the reason for the return. 

Step 2: Provide Supporting Photos 

If the product is damaged, defective, or incorrect, attach clear photographs showing the issue to help us process your request more efficiently. 

Step 3: Follow the Return Instructions 

Once your return request has been reviewed and approved, we will provide you with the necessary instructions to complete the return process. 

We reserve the right to reject any return that does not comply with the conditions stated in this policy. 

Refund Process & Timeline 

Once the returned item reaches us, our team will inspect it to confirm that it meets the required return conditions. You will then be informed whether your refund has been approved or rejected. If approved, the refund will be processed to the original payment method within 5–7 business days. A confirmation email will be sent once the refund transaction has been completed. 

Partial Refund Guidelines 

If a returned item meets only part of the required return conditions, such as having minor damage or missing packaging, we may issue a partial refund at our discretion. 

Damaged, Defective, or Wrong Product 

If you receive a product that is damaged, defective, or different from what you ordered, please submit a return request within 48 hours of delivery. Kindly provide clear photographs or videos showing the issue by email so that we can review and resolve the matter promptly. 

Need Assistance? 

If you have any questions or need support regarding a return or refund, please contact our customer support team at: aurorixsystemsprivatelimited@gmail.com. 

Thank you for choosing Thedailylooks. We value your trust and remain committed to providing you with a positive shopping experience.